policies

POLICIES

We love all of our guests and we want to make sure everyone feels at home in our friendly salon. That’s why we’ve set a few basic policies to make sure everyone who visits us has an experience that leaves them wanting to return. Take a quick read. If you have any questions, just get in touch with us.

APPOINTMENTS
  • Your appointments are very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary, however we request 48-hour cancellation notice. Cancellation via phone only.
  • We confirm all appointments via text, email or phone call and send out appointment reminders. 
  • A late arrival will shorten your appointment time and will NOT be made up by running into the next client’s scheduled appointment. 
  • Please understand that when you forget, cancel, or change your appointment without enough notice, we miss the opportunity to fill that appointment with another salon guest who may have wanted it. When you miss an appointment, your stylist is NOT paid for the duration of the appointment.
  • As a result, any missed appointment without notice will result in the inability to pre-book any future appointments. You may call the day of and schedule an appointment for that day, pending availability.
  • Children who visit the salon during their parents’ appointments or children who are unattended in the waiting area pose a safety issue. We work in an environment that has sharp scissors, razors, chemicals and hot tools. If something were to happen to your child, it would not only be devastating to you and your family, it would be equally as devastating to us as a company.
  • We encourage parents to visit the salon without their children unless the child has an appointment. During their appointment, children need to be able to sit still so that the stylist can perform a quality service.
DEPOSITS FOR EXTENDED APPOINTMENTS
  • A deposit of $100 is required to reserve appointments that are 2 hours or longer (ex: smoothing services, corrective color, and Balayage, etc.) This deposit will be held and used toward services on the day of your appointment. In the event of a cancellation for these long appointment blocks, a 48-hour notice is required to received full deposit refund.
PAYMENT
  • We accept cash, check, all credit and debit cards, and Apple Pay.
GRATUITY
  • We CANNOT add gratuity to your purchase on credit or debit card.